Operational Resilience Platform Specialist (Salesforce Administrator)

Job Title: Operational Resilience Platform Specialist (Salesforce Administrator)

Contract Type: Permanent

Location: Bradford, Petersfield, Chatham or London

Working Pattern: Hybrid—typically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

What We Offer:

• Holidays: 25 days holiday up to 30 days (depending on service)
• Pension: We know it is important to save for the future, that is why we will contribute up to 10%
• Maternity/Paternity: We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave
• Workations: opportunity to work abroad 20 days a year (approved list of countries) enabling you to visit family and friends or extend your trip
• Volunteering: 2 paid days to ‘give back’ to the charity of your choice
• Development: LinkedIn Learning for all
• Finance: Snoop Premium available to all colleagues
• Opportunities to connect: via quarterly socials, in-person and virtual company updates
• Medical: Opportunity to opt in for Private Medical Insurance
• Bonus: Discretionary annual bonus

The Role:

You and Your Team:

This role focuses on the development and delivery of Operational Resilience tooling (Fusion, a salesforce hosted platform and Everbridge) across the Group.

 You'll play a key part in driving the road map for tooling to support the Group to ensure it can operate its Important Business Services within Impact Tolerance  during periods of disruption. The primary function of the role  involves managing and configuring updates and enhancements to our resilience tools, Fusion Risk Management and Everbridge Crisis Management along with supporting the wider team on the delivery of Operational Resilience, Crisis Management and Third-Party Risk Management to meet regulatory requirements

As a Operational Resilience Platforms Specialist ​, some of the key responsibilities are:

• Day to day management of the Operational Resilience Tools (Fusion and Everbridge) including access management, training, and data quality.
• Basic configuration of Fusion fields and processes to ensure data captured is relevant to Vanquis.
• Supporting the development of a roadmap of system changes and enhanced functionality to Operational Resilience Tooling that supports the Groups ability to meet its key Operational Resilience and third-party risk management strategic objectives.
• Managing and undertaking testing for major tooling releases and agreed deployment changes.
• Ownership of processes to ensure accuracy and effective data capture for operational resilience and be able to create reports for both internal reporting, audit reporting and external regulatory reporting.

What We’re Looking For:

• Experience in Salesforce based platform administration or Fusion Risk Management
• A good understanding of the Operational Resilience and Third Party regulatory requirements and how they relate to Tooling.
• Attention to detail.
• Technical problem solving
• System API knowledge beneficial
• Strong influencing skills with an ability to explain complex topics in a succinct manner with experience of pitching to senior audiences.
• Collaboration and confident stakeholder management skills.

Offers are subject to satisfactory background checks, including credit, fraud, and employment references.

Who We Are:

At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life’s opportunities. Established in 1880, we’re now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.75 million UK customers.

Vanquis has been named one of the Financial Times UK’s Best Employers 2025, ranking in the top 50 nationwide and seventh in Banking and Financial Services. This recognition is based on independent employee feedback, reflecting our strong workplace culture, career growth opportunities, and commitment to our people. Our dedication to making a real difference for customers and supporting our colleagues remains at the heart of what we do.

We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our ‘Buy as You Earn’ scheme.

We’re about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know you’re here to build your career, so we help every colleague with training and development opportunities. Making sure there’s always something new to learn.

Vanquis Bank is an Equal Opportunity Employer
Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life. 

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at careers@vanquis.com