Senior Operations Analyst

Job Title: Senior Operations Analyst

Contract Type: Permanent, Fulltime

Location: Bradford, Petersfield, Chatham

Working Pattern: Hybrid—typically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

What We Offer:

• Holidays: 25 days holiday up to 30 days (depending on service)
• Pension: We know it is important to save for the future, that is why we will contribute up to 10%
• Maternity/Paternity: We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave
• Volunteering: 2 paid days to ‘give back’ to the charity of your choice
• Development: LinkedIn Learning for all
• Finance: Snoop Premium available to all colleagues
• Medical: Opportunity to opt in for Private Medical Insurance
• Bonus: Discretionary annual bonus

The Role:

You and Your Team:

Reporting into the Strategy Manager, you will be solving complex problems, driving strategic improvements and mentoring others. You will be playing a pivotal role in shaping the future of our operations.

In your day-to-day role, as a Senior Operations Analyst you will:

• Deliver actionable insights, forecasts, and performance reports to support strategic decisions.
• Lead the development and deployment of innovative strategies that enhance customer outcomes and business performance.
• Support and mentor Operations Analysts, fostering a culture of continuous improvement.
• Collaborate across departments—IT, Finance, Credit, and more—to ensure seamless execution of initiatives.
• Influence stakeholders through compelling presentations, data storytelling, and business reporting.
• Identify inefficiencies and implement robust, data-driven solutions with a focus on Treating Customers Fairly (TCF).
• Champion best practices in coding, governance, and risk management.

What will make you stand out?

• Proven experience in a highly analytical role, ideally within the financial or a regulated sector.
• Strong numerical reasoning and a logical, problem-solving mindset.
• Practical coding/programming knowledge and proficiency in Microsoft Office tools.
• Excellent communication skills—able to tailor your message to any audience.
• A self-starter attitude with the ability to take ideas from concept to execution.
• High emotional intelligence and a collaborative, team-first approach.

Why Apply?

This role offers the chance to:

• Make a tangible impact on customer experience and operational efficiency.
• Be a strategic voice in shaping future processes and systems.
• Grow your leadership and mentoring skills in a supportive environment.
• Work in a team that values innovation, collaboration, and continuous improvement.

Offers are subject to satisfactory background checks, including credit, fraud, and employment references.

Who We Are:

At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life’s opportunities. Established in 1880, we’re now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.75 million UK customers.

We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our ‘Buy as You Earn’ scheme.

We’re about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know you’re here to build your career, so we help every colleague with training and development opportunities. Making sure there’s always something new to learn.

Vanquis Bank is an Equal Opportunity Employer
Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life. 

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at careers@vanquis.com