Senior Product Owner

Location: Remote

Salary: 

Closing Date: Friday 28 June 2024

Senior Product Owner

Location: London, Bradford, Chatham or Petersfield

Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices

Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to ‘give back’, LinkedIn Learning for all

Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.

You and Your Team:

As our Senior Product Owner you will be responsible to develop products that drive tangible customer and business outcomes based on a detailed understanding of customer needs and business objectives. To do this you will be responsible for the end-to-end delivery of the VBG and Snoop mobile applications. You will drive every stage of the Agile software development lifecycle and managing the cross-functional delivery team to design, develop, track and improve new product features and experiences on a day-to-day basis. You will play a critical role in understanding our customers needs and pain points by conducting both quantitative and quantitative research to ensure our products meet expectations and remain competitive. 

In your day-to-day role, as a Senior Product Owner you will:

• Responsible for the delivery of VBG and Snoop’s mobile applications in-line with the strategic objectives of the group
• Removing any blockers that are limiting or halting progress and maintaining delivery cadence vs strategic delivery timeframes (including engaging with key business stakeholders that are required to input into the design and build process at the pace required to maintain the required momentum to meet key delivery timeframes and milestones)
• Managing the cross-functional delivery team (developers, QAs, business SMEs, designers) based on the principles of Agile delivery methodology
• Drive Agile best practice throughout the organisation and mentor business stakeholders on their roles and responsibilities to maintain the required delivery cadence
• Ideation & Prioritisation: analyse qualitative and quantitative customer and business data to identify opportunities to develop the product in-line with customer and business needs. Engage with senior business owners to understand priorities and develop / maintain product roadmap and by participating in group-wide prioritisation activities based on what will deliver the most value for our business and customers within the limitations of known constraints.
• Design: work with designers and business analysts to bring ideas to life in an iterative design process. Identify and lead engagement with any 3rd parties required to support the solution (technical and business partners) . Bring data-driven UX/UI insights to support customer journey development and iteration. Socialise design journey with key business stakeholders to make sure alignment with strategic objectives is maintained. Understand regulatory environment / impacts of any proposed changes and work with risk colleagues to mitigate / address as part of design. Conduct qualitative and quantitative customer research to validate ideas and design with target customers group[s
• Refinement: Refine designs with the cross-functional development team and customers. Lead refinement processes to further optimise technical and customer solutions. Work with design team to develop early iterations / prototypes of new experiences and conduct customer research to gather feedback.
• Requirement Definition: document technical requirements in agile requirements tool (e.g. Jira) based on Behavioural Driven Development methodology (user stories and acceptance criteria).  Maintain product backlog and requirements within requirement tool.
• Planning: conduct sprint planning ceremony (including story pointing) and document sprint goal. Prioritise the work of the sprint team based on a deep understanding of business objectives, technical and non-technical constraints and delivery cadence.
• Tracking & Reporting: document new experience / feature objectives and define tracking requirements to assess success/impact. Develop data driven reporting notebooks (in Amplitude) to track impact of product changes. Identify areas for product optimisation based on tracking data.
• Quality Assurance: support QA with testing and provide product owner sign off as final stage gate in development process
• Sign-off: provide final sign-off for new features and experiences and manage their delivery as part of the wider release management process.
• Leadership: provide leadership and direction to cross-functional development team. Remove obstacles and impediments that block progress. Daily management of the delivery team and management of wider business stakeholders that are required to input into the delivery process.
• Commercial Analysis: support Snoop CPO in managing the subscription product element of the overall P&L. Develop detailed reporting capabilities that enable daily understanding of position vs plan and accurate performance forecasting. Lead subscription pricing strategy aligned to customer needs and business objectives.
• Agile ceremonies: run all sprint ceremonies (e.g. refinement, planning, design review, lookahead, retros)

What will make you stand out?

• Passionate about developing products that drive tangible customer and business outcomes based on a detailed understanding of customer needs and business objectives
• Experience conducting both quantitative and quantitative customer research to better understand customer needs and pain points
• Experience designing customer experiences and products based on Design Thinking methodology
• Ability to breakdown and analyse business opportunities and define success metrics and KPIs
• Experience tracking the impact of changes vs predefined customer and business objectives
• In depth knowledge of Open Banking and financial services
• Expert in Agile delivery based on multiple years of real-world delivery experience
• Strong technical skills that can be applied to solution design and improvement
• Very strong data analytics capability (advanced Excel and basic SQL) to develop data-driven insights
• Proven ability to work across teams, suppliers and stakeholders to get things done

The interview process:

• Up to 30minute telephone call with a member of the Talent Acquisition team
• Up to 60 mins with the hiring team – Get to know you / Technical conversation
• Final interview with the team up to 60 mins – Competency based

Our average process takes up to 4 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Your working life: If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

About Vanquis Banking Group and Snoop

Vanquis Banking Group is a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers. Lending responsibly and acting responsibly has always been at the centre of everything we do. Helping to aid financial inclusion and social mobility for our customers and the communities they live in underscores our purpose: to deliver caring banking so our customers can make the most of life’s opportunities.

Driven by an ambition to make everyone better off, Snoop is an award-winning Open Banking platform that aggregates customers’ payment accounts in one place and provides them with highly personalised, timely and actionable insights. Snoop, a unique capability, empowers our customers to manage their finances effectively and targets savings of up to £1,500 per year for customers.

Why work for us?

Leveraging Snoop’s innovative technology and data capabilities will unlock valuable opportunities for the Group and we’re always looking for passionate and talented people to come and help us change the game. We pride ourselves on a flexible approach to working – because what matters to us is who you are and what you do, not where and how you do it. If you’re someone who wants to make a difference, we’d love to hear from you.

Equal Opportunity Statement

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life. 

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at Talent.Acquisition@vanquis.com